Shipping Policy
Last updated: 20 October 2026
1. Shipping method
All shipping and delivery is fulfilled by our courier partners, Ninja Van and J&T Express. Every delivery comes with a tracking number so you can track the shipment. To provide the best service, we may change courier providers in some circumstances without prior notice.
2. Cash on Delivery (COD)
If you choose COD, our delivery partner will contact you by phone call or SMS upon delivery. It is your responsibility to provide the correct mobile number when placing an order. Please prepare a sufficient cash amount and pay in CASH to our delivery partner's representative. Bank transfer, cheque or any other payment method is not accepted for Cash on Delivery.
3. Processing and delivery
All complete orders (paid, with payment verified) received before 10:00 am are processed on the same day. Once an order is processed, delivery is within 5 working days, based on the delivery date and time arranged by the courier partner. Late deliveries are not our responsibility once the parcel has been handed to the courier partner.
Our office processing days are Monday to Friday, unless notified otherwise.
4. Order tracking
A tracking number is sent to your WhatsApp and/or email once your order has been processed. Parcels can be tracked on the courier partner's website; please allow at least 24 hours before checking. Registered customers can also follow their orders on the My Account page and the Track Order page.
If any delivery problem occurs, email us and we will attend to your enquiry as soon as we can.
5. Responsibility of the receiver
Please make sure the shipping address you give is complete and accurate to avoid lost or undelivered orders. We are not responsible for orders lost because of inaccurate information provided by the customer.
Please provide a shipping address where someone can receive the parcel, so that you do not need to collect your order elsewhere.
6. International shipping
We can arrange international shipping. Charges are calculated by weight and destination country. Email us for details.
7. Returns and refunds
If you receive a wrong or damaged item, please see our Refund & Return Policy.