Refund & Return Policy
Last updated: 20 October 2026
1. Wrong or damaged items
If any product is delivered wrongly or in a damaged condition, email us within 7 days of receiving your order, with your order number as the subject, and include the following details:
Your name; your order number and order date; a picture of the goods received; and the details of the transaction.
Requests received more than 7 days after delivery may not be eligible for a replacement.
2. Review and replacement
We will review your request. If the damage or error was caused by our own carelessness, we will send you a replacement product.
3. Cancellations
Any cancellation of a paid order is refunded as store credit of equal value to the total order.
4. Contact
For any refund or return enquiry, contact KLINIK AINAA SDN. BHD. (1399062D / 202001042741) by email or call +60 11-6509 5209.