Effective Date: June 3, 2024

By accessing and using the Ainaa Beauty mobile app ("App"), you agree to be bound by these Terms and Conditions. If you do not agree with these terms, please do not use the App.

Account Registration and Use

To access certain features of the App, you may be required to create an account. You agree to provide accurate, complete, and up-to-date information during registration and to keep your account credentials confidential.  

You are responsible for all activities that occur under your account. Please notify us immediately if you suspect any unauthorized use of your account.

Use of the App

You may use the App only for lawful purposes and in accordance with these Terms and Conditions.

You agree not to use the App:

In any way that violates any applicable federal, state, local, or international law or regulation.

For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information, or otherwise.  

To transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation.
 
To impersonate or attempt to impersonate Ainaa Beauty, an Ainaa Beauty employee, another user, or any other person or entity.  

To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the App, or which, as determined by us, may harm Ainaa Beauty or users of the App or expose them to liability.

Intellectual Property

The App and its entire contents, features, and functionality (including but not limited to all information, software, text,displays, images, video, and audio, and the design, selection, and arrangement thereof), are owned by Ainaa Beauty, its licensors, or other providers of such material and are protected by Malaysian and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

Disclaimers

The App is provided on an "as-is" and "as-available" basis. Ainaa Beauty makes no representations or warranties of any kind, express or implied, as to the operation of the App or the information, content, materials, or products included onthe App.  

Ainaa Beauty does not warrant that the App will be uninterrupted or error-free, that defects will be corrected, or that the App or the server that makes it available are free of viruses or other harmful components.

Limitation of Liability

To the fullest extent permitted by law, Ainaa Beauty will not be liable for any damages of any kind arising from the use of the App, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

Indemnification

You agree to indemnify, defend, and hold harmless Ainaa Beauty, its affiliates, officers, directors, employees, agents, licensors, and suppliers from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of these Terms and Conditions or any activity related to your use of the App.

Changes to These Terms and Conditions

Ainaa Beauty reserves the right to modify these Terms and Conditions at any time. We will notify you of any changes by posting the new Terms and Conditions on this page. You are advised to review these Terms and Conditions periodically for any changes.  


Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia. Any dispute arising from these Terms and Conditions will be subject to the exclusive jurisdiction of the courts of Malaysia.  


Contact Us

If you have any questions about these Terms and Conditions, please contact us.

Ainaa Empire (M) Sdn. Bhd.
admin@ainaabeauty.com

 

OFFICIAL SALES POLICY FOR AINAA PRODUCTS

Pertaining to AINAA Cleansing Balm & Related AINAA Beauty Products

This policy is issued by AINAA EMPIRE (M) SDN BHD, AINAA BEAUTY HQ and is effective starting August 20, 2025. All official AINAA Agents & Stockists are subject to the following terms and conditions when conducting sales activities for AINAA products listed in the AINAA App.

This policy aims to:

  1. Protect the brand value of AINAA.
  2. Ensure a healthy and fair sales ecosystem.
  3. Provide optimal profits for all official distributors.
  4. Prevent any form of price manipulation or unauthorized sales.

 

  1. Prohibited Sales Platforms

To maintain a premium brand image and market price stability, AINAA products are strictly prohibited from being sold on the following platforms:

  1. TikTok Shop
  2. Shopee
  3. Any past, present, or future e-commerce platforms that provide an automatic discount system or a price reduction mechanism not controlled by AINAA HQ.

 

  1. Pricing & Promotion Policy
  1. All AINAA products must be sold at the official retail price set by AINAA HQ.
  2. Any form of price alteration (whether lower or higher) by any party is strictly forbidden without written approval from AINAA HQ.
  3. Promotions, discounts, or special packages may only be conducted upon receiving an official notice from AINAA HQ.
  4. Any form of discount promotion, price dumping, or related activities on any platform without official instruction from AINAA HQ will be considered a policy violation.

 

  1. Rationale for the Policy

This policy was established to:

  1. Guarantee that all distributors enjoy their full profit margins according to their respective packages, based on the official pricing structure.
  2. Ensure healthy competition based on marketing strategy and customer service, rather than price cutting.
  3. Preserve the brand image and trust of AINAA in the eyes of customers.

 

  1. Enforcement & Disciplinary Actions

AINAA HQ utilizes a detailed monitoring system to track the sale of product units, including the transaction platform and the identity of the distributor. In the event of a policy violation, AINAA HQ reserves the right to take the following actions:

  1. A formal written warning;
  2. or a temporary suspension of stock;
  3. or a compound fine:
    1. RM3,000 (first offense)
    2. RM5,000 (second offense)
    3. RM8,000 (third offense)
  4. or termination of membership, incentives, or any rights as an AINAA distributor.

AINAA HQ also reserves the right to take any additional and reasonable legal action to protect its business interests and the AINAA Agent & Stockist ecosystem.

Should the involved party cease any discount, price dumping, or similarly defined activities after receiving a warning from AINAA HQ, they may be granted a 50% discount on the imposed compound fine, subject to the discretion of AINAA HQ.

 

  1. Acceptance of Policy

By continuing to use the AINAA App and engaging in the sale of AINAA products, every Agent & Stockist is deemed to have read, understood, and agreed to be bound by this Sales Policy.

Important Note: This policy may be amended or updated by AINAA HQ from time to time. All amendments will be communicated through an official notice within the AINAA App and other official announcements from AINAA HQ.